24/7 Live-in Domestic Help
Clear, Honest Answers Before You Decide
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How do I know this person isn’t a safety risk to my family?
We don’t rely on trust; we rely on data.
- Biometric / Aadhar Verification
- Police Clearance Certificate
- Physical Address Verification
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What happens if the helper or caregiver steals something?
This is exactly why you hire an agency instead of a “freelance” agent.
Because we are a registered business, we have a legal trail. If an incident
occurs, we assist you with the legal process and provide all documented
background details to the authorities.
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What are my responsibilities regarding their food and stay?
For 24/7 live-in care, the client provides a clean place to sleep (a
separate room or a designated safe area) and three meals a day. We
train our staff on “Household Boundaries” – they are there to serve, not
to be a guest.
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Can I get a replacement if I just don’t “like” their personality?
YES. For a live-in service, “Vibe” is as important as “Skill”. If they are a
great cook or babysitter but their personality doesn’t mesh with your
family, tell us. We will replace them – no questions asked, no extra
charge.
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Why is the commission/service charge higher for 24/7 care?
Because the stakes are higher. You aren’t just paying for a worker; you
are paying for the ‘management of that worker’. We handle their
payroll, their documentation, their background checks, and the
headache of finding a replacement so you don’t have to.
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Can the worker use their mobile phone while working?
We train our staff on ‘Professional Phone Etiquette’. They are allowed to
use their phones during their break times or to call family at night.
However, phone is strictly prohibited while actively handling a baby
(Jaapa/Nanny/Babysitter) or assisting a patient.
The Policy: If you feel the phone is distracting them from their duties, you report it to us, and we handle the disciplinary warning.
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Do I pay the salary to the agency or the worker?
At Monica Placement Agency, we prioritize total financial transparency.
You pay the monthly salary directed to the worker.
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. What if the worker falls sick while living at my house?
If it’s a minor illness, we ask that you show basic empathy (rest and basic
medicine). However, if they are unable to perform their duties, ‘we
trigger an immediate replacement’. You are not responsible for their
long-term medical care; that is our responsibility as the agency.
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Can I take the live-in worker with me if our family travels/vacations?
Yes, provided the worker has their ID/documents and consents to travel.
However, all travel expenses, food, and safe accommodation for the
worker must be covered by the client
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How do we handle “hidden” costs like toiletries?
For live-in staff, clients typically provide basic hygiene supplies (soap,
toothpaste, shampoo) as part of the accommodation. There are no
hidden agency fees beyond what is stated in your contract.